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Loyalty is Dead. Long Live Customer Love.
(Or: Why your points are pointless if no one actually [...]
How CX Is Powering Digital Transformation in Insurance
In an industry long defined by policies and paperwork, it's [...]
The Abstraction Apocalypse: AI in Marketing
AI in Marketing has gone overnight from unusual to ubiquitous. [...]
The Personalisation Balancing Act: Relevance vs. Intrusion
Personalisation has long been heralded as the key to engaging [...]
UK Gambling White Paper: Adapting your Marketing and CX
It's been nearly two years since the UK Government released [...]
Top Marketing Innovations in 2024
Reflecting on Recent Marketing Innovations: What’s Shaping the Future? The [...]
Revisiting Abandoned Baskets
Abandoned baskets are an inevitable reality in online retail. Global [...]
Budgeting for ongoing MarTech success
Following on from our new CEO, Timothy Biddiscombe’s recent blog [...]
Avoiding pitfalls and maximising long-term value for your MarTech migration
By its very nature, marketing has always been driven by [...]
Changing the conversation: shaking off stereotypes and building relationships with procurement teams
Procurement professionals have been accused of being a lot of [...]
The 2024 Essential iGaming Share of Wallet Guide
Drawing on more than a decade of knowledge and [...]
Embracing AI in Marketing Automation
As an advisory firm, it is our responsibility to understand [...]
