A day in the life of a Purple Square Consultant, no two days are the same, as each day can mean a new client, travel to a new location or new IBM software to become an expert in. Each client engagement can require a Consultant to wear a different hat; PM, Technical Consultant, Marketing Professional, Trainer, Business Partner. That can mean an early train or flight from home and nights away spent in hotels, bedtime reading can often be an IBM Administrators Guide.
We find ourselves in leading technology companies, in
impressive offices in landmark locations, working with very talented Marketers
and IT Professionals, all of whom expect, quite rightly, for a PSC Consultant
to be an expert in IBM Watson Marketing and IBM Marketing Cloud. And that’s
what we are.
It is the role of a PSC Consultant to know everything they
should already know and be resourceful enough to identify and fill gaps in
technical and marketing expertise. In a company like PSC there is no room for
gaps in a skill set, and at PSC we all work together to share our knowledge and
experience. A consultant can be working alone on-site with a client and get
stuck on a problem they’ve never seen before. When this happens, we have the
back up of the rest of the company to resolve the problem. This can be by
scheduling a call to subject matter expert, posting on our internal message
board, reading our internal cache of error messages, and more recently
contacting our Support Team. Every PSC Consultant will tell you the great
feeling they get when a problem is resolved. Of course, subtlety in these
situations is crucial and I have found myself doing a quiet lap of victory
around an office, or rewarding myself to a celebratory cup of tea on the
resolution of a problem without delaying the project. The more problems you
resolve as a Consultant, the easier the next problem is to resolve. The more
knowledge we share the fewer problems the next person will encounter.
As PSC’s most Northern based Consultant I find myself
picking up projects across the North of England. Many PSC Consultants are based
around London, across Europe and Australia. For me, when not travelling to a client’s
site, this means working from home or calling into the PSC Support Office in
Leeds. But it’s not unusual to be working hundreds of miles from colleagues.
Tools like Skype for Business become vital to stop you from becoming isolated
and prevent colleagues becoming strangers. Ensuring we are all ‘in the loop’ of
upcoming projects. If the person you need to speak to is in Australia that
means getting up early.
A day in the life of Purple Square Consultant can be challenging and rewarding, but for most of the time it is rewarding because it is challenging.
Want to learn more get in touch!