Blog
The Power of Customer Journey Analytics in Telecommunications
The telecom industry boasts an array of touchpoints, presenting both opportunities and [...]
Strategies for Enhanced Customer Retention in the Telecommunications Industry
In telecommunications, securing and maintaining customer loyalty is met with fierce competition. [...]
Unlocking Exceptional CX in Telecommunications
In the competitive world of telecommunications, success hinges on superior Customer Experience [...]
Managing Customer Data Silos in Telecommunications
The telecommunications sector grapples with a pressing issue: customer data silos. Despite [...]
Harmonising Telecom’s Digital Paths
I have spent a significant part of my career working in Telecommunications, [...]
Scaling Up Personalisation in Telecommunications
The telecommunication landscape today is witnessing a clear pivot towards personalisation. With [...]
Virgin Red’s Dave Robinson on why resolving customer issues may not win you awards but will win you customers.
Purple Square have been speaking to customer experience leaders from top global [...]
Data Sanity in the Telco industry
Over my too many years of working with many of the world's [...]
